Research & Operations Center
Our Research and Operations Center (ROC) professionals play an essential role by monitoring facts and opinions that are relevant to our clients. With our Alliance Partners, they closely monitor approximately 50 exemplary companies as benchmarks and research over 60 existing and emerging leadership issues we believe can drive success and failure in strategy implementation worldwide. They analyze successful and disappointing practices in our seven focus industries to ensure we have the latest and most relevant information for our consulting teams and our clients.
Additional ROC professionals, Client Managers and Research Associates are available on-call when necessary to compliment our engagement teams.
Erin Colón is a McCreight & Company Client Manager. She seamlessly partners with our Research & Operations Center (ROC) professionals, our firms’ Client and Practice Managers, Clients and Alliance Partners designing and implementing large-scale strategic change.
In her role as Client Manager, Erin is responsible for nurturing existing and developing relationships with clients, community leaders and alliance partners. She is accountable for creating engagement plans and budgets, coordinating invoicing, monitoring commitments to our clients and industries, and driving timeline deliverables. She leads initiatives dedicated to the research, development, execution and implementation of solutions to our clients’ strategy implementation challenges.
Erin also leads the firms’ practice development initiatives for education, energy, law enforcement and criminal justice clients. She oversees the content and quality of the firms’ websites and practice profiles.
Before joining McCreight & Company, Erin devoted her career in various positions at Kaplan, Inc., a 30,000 employee, multinational education company. Her professional experience includes over 14 years in operations management focusing on creating effective solutions for current operations, streamlining costs and managing vendors and technology platforms.
Erin has a strong background in leadership development and innovation. She led the implementation of a C-level executive training program for Kaplan Inc. The curriculum spanned over a one-year timeline and required the development and launch of a web portal, e-learning modules and the creation of a database for data hosting and communication deployment.
Erin earned a Bachelor of Arts (BA) in English Literature, cum Laude, from Fairleigh Dickinson University in Teaneck, New Jersey. She was a presidential scholar and member of the Division I Women’s Basketball team.
Alexandra is a Client Manager at McCreight & Company and has been with the firm since 2014. She partners with other client managers by designing, delivering and implementing successful large-scale strategic change engagements. With our Research and Operations team, she leads projects dedicated to the research, development and implementation of solutions to our client’s problems.
Alexandra brings over 20 years of experience to the team both as a manager and as a team member. She has worked for a number of prestigious companies in her career, including JPMorgan Chase & Co, Citibank, UBS, and Paccar. With a career focus on Human Resources, she has successfully managed human resource and employee relations issues for various global business groups. She has additional work experience in the manufacturing and healthcare industries managing various consulting projects.
Alexandra earned a Master’s Degree in Human Resources Management from The New School University’s Milano Graduate School of Management and Urban Policy, as well as a Bachelor’s degree in Communications from Marymount Manhattan College.
Susanne Hull is McCreight & Company’s Practice Manager accountable for the quality and effectiveness of all aspects of our Research & Operations Center (ROC). She is also our Client Manager accountable for our healthcare, national security and professional services clients.
Susanne seamlessly partners with all our firms’ clients, Client Managers and Research Associates to ensure our professionals are growing and the firm is managed consistent with professional services’ best practices, our standards, values and vision, and relevant client security management policies and practices.
Susanne is the firms’ thought leader challenging and improving our ongoing operations and talent development, cybersecurity, technology and information management practices to ensure they are competitively superior and effective in our often intense and demanding client environments. She also leads the firms’ initiatives involving developing and distributing Insights – our publications to clients, alliance partners, and the news media.
Susanne began her career at ActMedia, Inc., a marketing company where she managed a sales support team and approved and tracked sales contracts for over $100 million in revenue. Following ActMedia, Susanne held other roles including Executive Assistant to the CFOs of ERS International, Asbury Automotive Group, and a division of RR Donnelley.
Susanne has successfully developed, implemented and maintained procedures that support business objectives. She has a strong background in accounting including managing cash flow, accounts payable and receivable, collections, budgets and forecasts.
Since joining McCreight & Company, Susanne served as Client Manager for our national security, technology, and healthcare clients including:
- Connecticut Association of Public School Superintendents (CAPSS)
- Cardiopulmonary Corp
- Cisco Systems
- US Intelligence Agencies
- Yale-New Haven Health System
Susanne holds a TS clearance.
Susanne received an Associate’s Degree in Business Administration from Sacred Heart University in Fairfield, Connecticut. She is a member of NOMAA, the National Office Managers Association of America.
Cindy McCreight has been our firm’s Vice President, Finance and Chief Financial Officer since 1995. She partners with our consultants, members of our Research and Operations Center; our outside legal and accounting professionals – to ensure our financial, legal, and tax analysis and planning are sound and reflect best practices. This includes overseeing corporate security requirements as outlined by the various government agencies we serve as well as insurance, legal, marketing and bank relationships. Cindy is accountable for ensuring our firms are in compliance with all state and federal tax requirements.
Cindy holds a Bachelor’s Degree in Finance.